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What is an Administrative Service Manager?

The Bureau of Labor Statistics (BLS) states that administrative service managers plan and direct an organization’s support services. Most administrative service managers maintain facilities and supervise associated activities that include records maintenance, mail processing and office management. Large corporations will need a few layers of administrative managers who each specialize in different areas. If you are interested, below introduces three sample job descriptions for administrative service managers who work in different industries.

Accounting Firms

An accounting administrative service manager will impact a variety of office functions and be involved in multiple finance areas. They will support executive and managerial teams while assisting with the supervision of finance and accounting staff. They may be asked to review inbound contracts from customers and outbound vendor contracts. Familiarity with IT processes, Microsoft Office and accounting information systems is required. Companies expect that accounting administrative service managers will be discrete and efficient problem solvers who have the ability to meet deadlines. Job candidates will need a minimum two to three years’ experience with a bachelor’s degree in either accounting or business administration.

Courthouses

Courthouses employ administrative services managers to oversee specific departments, such as family law or probation services. They will supervise support staff who are responsible for office operations, such as data entry, gathering and management. They personally create statistical reports and conduct operational reviews of programs. They are key members of the courthouses’ interdisciplinary management team that engages in strategic planning, implementing policies and evaluating proposed legislation. Courthouses will expect job candidates to hold a master’s degree in majors like psychology, criminal justice or public administration. They should be familiar with legal policies and criminal justice system programs.

Corporate Office

In a corporate office, the duties of administrative services managers will depend on their department. Some provide oversight by visiting different company locations to analyze documentation, review office operations and ensure that procedures are being followed. This will require them to be experts in document processing, record keeping, clerical services and administrative support. Some perform supervisory duties because they delegate tasks and long-term projects as well as temporarily re-assigning duties to meet changing workloads. Every month, some will perform monthly file reviews to ensure quality and compliance with regulatory agencies. Administrative services managers usually support front-line managers and HR professionals with employee related tasks.

Health Care

Health care organizations mandate that administrative services managers work directly with billing, scheduling, records and office staff while also providing executive-level administrative support to shareholders and upper management. These professionals plans and coordinates various duties, such as managing billing life cycles and ordering medical supplies. They attend many meetings with staff, management, volunteers and program committees. They are usually asked to prepares agendas, maintain order and transcribe and disseminate the meeting minutes. Some are responsible for tracking and maintaining office bills, committee calendars and legislative meetings. Throughout the day, they often assist office staff with compiling data, handling materials and troubleshooting problems.

Related Resource: Financial Analyst

Those who want to become an administrative service manager can start their career by pursing bachelor’s degrees related to business, finance, office technology and project management.